Director of School Operations

Posted on: October 17, 2019

Who We Want

The ideal Director of School Operations is an operationally-mind organizer of the world see what others cannot see when it comes to process and efficiency. The Director of School Operations is compelled to solve problems, design and implement key policies, processes, systems, and structures so that three of our campuses that support over two thousand students are functioning efficiently and effectively. The support and service provided by this campus-based role enables other team members  to focus on mission-critical activities, namely school culture, teaching and learning.

We want someone who:

Is always seeking to make things more efficient and knows how to prioritize work to optimize value-add and minimize disruption
Understands how schools work and believes smooth operations is foundational to ensuring students, teachers and leaders have what they need
Can juggle both day-to-day routines and tasks with making progress on projects and longer-term initiatives
If this sounds like you, continue reading to learn more about this role and our organization.

What You’ll Do

The ideal candidate has demonstrated success in managing multiple functions in fast-paced public K-12 environments, creating efficiencies by developing and refining systems and processes, and optimizing the performance of individuals and teams through setting up smart systems, routines and processes that seamlessly integrate with the functions and rhythms of a school building. Ideal candidates will:

Operational leadership

Develop and manage focused initiatives with an emphasis on executing with urgency and delivering high-quality results that lead to the attainment of organizational objectives;
Foster a reflective, collaborative culture that values innovation, positive thinking, accountability, and performance while promoting the school’s academic philosophy and mission;
Create a service-based environment which supports the academic and operational needs of the schools and their educators
School Operations

Serve as the operational epicenter for the campus who interacts with facilities, tech and office team members for both accountability and support
Oversee front office processes, communication and workflow to ensure efficiency and service for staff, students and families
Ensure strong technology equipment management and service throughout the building, including in each classroom for teachers and students as well as in the front office
Support payroll, HR, and benefits administration for campus staff
Manage finance functions for school building
Ensure the campus is meeting legal and compliance expectations, including ensuring policies and procedures in the student and staff handbooks are values- and policy-aligned
Serve as the campus point person for student recruitment and enrollment functions including building strong partnerships with local organizations and daycares, planning events to engage students and families, acting as a liaison with other network team members to set and meet targets and managing related paperwork and data entry
What You Bring

Bachelor’s degree preferred
≥ 5 years professional experience required, preferably in school operations and with two or more years of management experience in an education organization


Strong leadership skills rooted in a deep commitment to improving the quality of public education in urban communities;
Keen strategic thinking, particularly in terms of school operations and business strategy within budgetary and compliance  constraints;
Effective organizational and management skills; Must be detail-oriented.
Strong operational effectiveness in implementing systems and initiatives, including budget oversight, project management, record-keeping, collaboration and building partnerships;
Strong personal presence and communication skills necessary to effectively develop meaningful professional relationships, lead change, and interact with a diverse array of internal and external stakeholders; and
The ability to balance independent thinking with collaborative attitude and customer-service orientation.

Who We Are

The mission of the Chicago International Charter School (CICS) is to be a vibrant network of unique Chicago charter schools that prepares students to thrive in college and life and empowers educators to innovate and lead. We strive to be a hub of excellence and innovation in Chicago education where every student flourishes, every school meets the unique needs of its students and community, and every success catalyzes citywide improvement.

CICS is entering an exciting time, embarking on the implementation of a new strategic plan. Joining our organization at this critical point in our history is an opportunity to be a part of leading CICS in a new direction.

We will continue to partner with high-performing school operators, but we will sharpen our focus on innovation, recruiting talented education entrepreneurs and supporting their efforts to innovate inside our schools and classrooms—ultimately, better serving Chicago’s students and their families.

Our plan is to develop CICS into a consistently high-performing network of academically rigorous, pedagogically diverse, forward-thinking schools that prepare every student for success in college or career – and the Director of School Operations will play a critical role in meeting that ambitious plan.

What We Value

Our values keep us honest and help us determine the best course of action to meet our mission and vision.

We are determined optimists. We believe quality of our schools must match the boundless potential of our students. We are uncompromising on quality and equity, fueled by the urgency to improve, and grounded in the belief that anything is possible if we keep striving.
We are driven to make the world better for students. Our core purpose is to improve our world through education. All decisions are made through the lens of what is best for students. We have the courage to make tough calls that benefit students in the long term and a deep commitment to our work.
We nurture new ideas. We give brave approaches the space to take root and the support to flourish. We are driven by data, embrace constant iteration, and have the curiosity to learn alongside our students so we can constantly improve.
We get stuff done. We believe in hard work and humility. We’re focused on delivering results and we always maintain high expectations—for our students and ourselves.
We are powered by people and partnership. We value our partners and our relationships. We maintain trust through transparency, direct communication, and integrity. We work together with compassion and without ego because we know the best solutions are forged collectively.
We prioritize diversity and authenticity. Diversity and authenticity are non-negotiable in education. We bring our whole selves to work and school, tackle questions of race and equity, listen, and tap into the power of our differences individually and as a network.

What We Offer

We offer a competitive compensation package, including: salary commensurate with experience; paid-time off; a benefits package including medical, dental, and vision insurance; a flexible spending account option; commuter benefits; disability as well as life insurance.  In addition, you’ll have the opportunity to work alongside dedicated colleagues committed to providing high-quality, innovative educational options for families across Chicago.

Key Relationships

Reports to the Chief Learning Officer

Interacts with the CICS network team and leaders, School Directors and campus staff

Apply right here, right now!

Applications will be considered on a rolling basis. If you have any questions, please let us know at

Our Commitment to Diversity and Equity

We are profoundly committed to ensuring that our schools serve as models of diversity, equity, and inclusion. Not only is it the right thing to do – it’s also the most effective way to advance racial and social justice. Because we live, learn and work in a diverse city and a diverse world, we value and expect cross-cultural competence and the continuous self-reflection and self-awareness it demands. Through our policies, practices, and attitudes, we cultivate a culture that prepares senior and students to respect, embrace, and champion diversity, equity, and inclusion within our schools and beyond them.

Chicago International Charter School provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.